Who we are
Norfolk Emergency Electricians operates a lead-generation website that helps homeowners request emergency electrician call-backs.
Our website address is:
https://norfolkemergencyelectricians.co.uk
Norfolk Emergency Electricians is not an electrical company. We pass enquiry details to independent electricians who may be available in the user’s local area.
What personal data we collect and why
Contact & enquiry forms
When you submit an enquiry through our website, we collect the information you provide, which may include:
- Your name
- Email address
- Phone number
- Details about your electrical issue
- The town or area you are located in
This information is collected solely for the purpose of arranging an emergency electrician call-back.
Your details are shared only with independent electricians who may be available to respond to your enquiry.
Comments
If comments are enabled and you leave a comment on the site, we collect the data shown in the comments form, as well as your IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
The Gravatar service privacy policy is available at: https://automattic.com/privacy/
After approval of your comment, your profile picture may be visible publicly alongside your comment.
Media uploads
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS).
Visitors to the website can download and extract location data from images published on the site.
Cookies
Our website uses cookies to improve user experience and ensure the website functions correctly.
Comment cookies
If you leave a comment, you may opt in to saving your name, email address and website in cookies. These cookies are for your convenience and last for one year.
Login cookies (if applicable)
If you visit our login page, a temporary cookie may be set to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you log in, cookies may be set to save your login information and screen preferences.
Login cookies last for two days, and screen preference cookies last for one year.
If you select “Remember Me”, your login will persist for two weeks. Logging out removes these cookies.
If you edit or publish content, a cookie may be saved that stores the post ID of the edited content. This expires after one day and contains no personal data.
Essential & functional cookies
Some cookies are essential for the operation of the website and cannot be disabled. These include cookies required for security, accessibility, and basic site functionality.
Embedded content from other websites
Pages on this website may include embedded content (such as videos, images, maps or articles).
Embedded content from other websites behaves in the same way as if you visited the other website directly. These third-party websites may:
- Collect data about you
- Use cookies
- Embed additional tracking
- Monitor your interaction with their content
This is especially the case if you are logged into an account on that third-party website.
Who we share your data with
We only share personal data when necessary and for the purpose it was collected.
Electricians
If you submit an emergency enquiry, your details may be shared with independent electricians operating in your selected area so they can contact you regarding your request.
Service providers
We may use trusted third-party services for website hosting, email delivery, security and spam prevention. These providers only process data on our behalf and under appropriate safeguards.
How long we retain your data
- Enquiry data is retained only for as long as necessary to manage and follow up on your request.
- Comment data and metadata may be retained indefinitely to help recognise and approve follow-up comments automatically.
- If user accounts are created (if applicable), personal data stored in user profiles can be viewed, edited or deleted by the user at any time (except usernames).
What rights you have over your data
Under UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict certain types of processing
This does not include data we are legally required to keep for administrative, legal or security purposes.
To exercise any of these rights, please contact us using the details provided on the Contact page.
Where your data is sent
Visitor comments and form submissions may be checked through automated spam detection services.
Data security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect legal or operational changes. Any updates will be posted on this page.